Akelius Residential Property ABCOVID-19 tenant information
Boston
COVID–19 tenant information
Akelius’ top priority is the health and safety of our residents and staff.
Here is some information to assist you during the COVID-19 pandemic.
maintenance and repair
If you are self-isolating, please inform us,
so, we can take the proper precautions.
We also ask that you avoid all non-urgent repair requests.
do not use common amenity areas
If your residential building has its own common amenity areas,
we ask that you do not use them until further notice.
If you need assistance in order to minimize exposure to the common areas, please reach out to the Service Center.
rent payments
If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email servicecenter@akelius.us.
In the email, describe your current situation and to what extent you can continue to pay.
We will work closely with you on a case-by-case basis.
construction work
The state recently shut down all non-emergency construction.
As a result, most of the projects at our buildings are on hold.
There will be delays on these projects.
Any announcement related to changes in government recommendations will be followed.
contact information
You can reach Akelius via phone, email or the tenant portal.
Akelius Service Centers remain open and ready to assist you.
general information on COVID-19
For general information on COVID-19, click here.
For local authority updates, click here.
We thank you for your understanding during this time.
London
COVID-19 tenant information
Akelius’ top priority is the health and safety of our residents and staff.
We would like to assure our tenants during these uncertain times that our Service Centre and maintenance teams remain open and ready to help.
Here is some information to assist you during the COVID-19 pandemic.
maintenance and repair
Maintenance will be completed upon request,
following the Government guidelines.
Please be advised that response times may be longer than usual.
Urgent cases will be prioritized.
You can contact the maintenance team on
telephone 0800 404 5833
email repair@akelius.co.uk
rent payments
If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email service@akelius.co.uk.
In the email, describe your current situation and to what extent you can continue to pay rent.
We will work closely with you on a case-by-case basis.
general information on COVID-19
For general information on COVID-19, click here.
We thank you for your understanding during this time.
Montreal
COVID-19 informations pour locataires
La priorité principale de Akelius est d’assurer la santé et la sécurité de nos locataires et de notre personnel.
Voici des informations pour vous aider pendant la pandémie de la COVID-19.
l’entretien et la réparation
Si vous êtes en isolation, veuillez nous en informer,
Nous pouvons donc prendre les précautions nécessaires.
Nous vous demandons également d'éviter toute demande de réparation non urgente.
ne pas utiliser le terrain de jeu ou la cour
Si votre propriété dispose de son propre terrain de jeu ou d’une cour,
veuillez ne pas l'utiliser jusqu'à nouvel ordre.
paiements de loyer
Si vous rencontrez des difficultés financières liées à la COVID-19 qui affecteront votre capacité à payer votre loyer à temps,
veuillez nous contacter par courriel à montreal@akelius.ca.
Dans le courriel, décrivez votre situation actuelle et dans quelle mesure vous pouvez continuer à payer.
Nous travaillerons avec vous au cas par cas.
travaux de construction et location
À partir du 11 mai, toutes les activités de construction et de location sont autorisées à reprendre.
Certains projets de construction se poursuivront, d'autres seront mis en attente.
Les visites virtuelles continueront d'être une option pour les locataires potentiels et certaines visites physiques seront également effectuées tout en maintenant une distance appropriée.
Akelius continuera à prendre toutes les précautions nécessaires pour assurer la sécurité des locataires actuels, des locataires potentiels et des travailleurs.
informations de contact
Vous pouvez joindre Akelius par téléphone, par courriel ou par le portail des locataires.
Les centres de services Akelius restent ouverts et prêts à vous aider.
informations générales sur la COVID-19
Pour des informations générales sur la COVID-19, cliquez ici.
Pour les mises à jour des autorités locales,
appelez le 1 877 644 -4545
ou visitez
Français, cliquez ici
Anglais, cliquez ici
Nous vous remercions de votre compréhension pendant cette période.
COVID-19 tenant information
Akelius’ top priority is the health and safety of our residents and staff.
Here is some information to assist you during the COVID-19 pandemic.
maintenance and repair
If you are self-isolating, please inform us,
so, we can take proper precautions.
We also ask that you avoid all non-urgent repair requests.
do not use playground or courtyard
If your residential building has its own playground or courtyard,
please do not use it until further notice.
rent payments
If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email at montreal@akelius.ca.
In the email, describe your current situation and to what extent you can continue to pay.
We will work closely with you on a case-by-case basis.
construction work and leasing
As of May 11th, all construction and leasing activities are authorized to resume.
Some construction projects shall continue, and other shall be placed on hold.
Virtual tours will continue to be an option for leasing prospects and some physical showings shall also be conducted while maintaining appropriate distancing.
Akelius will continue to take all necessary precautions to ensure the safety of tenants, leasing prospects, and workers.
contact information
You can reach Akelius via phone, email or tenant portal.
Akelius Service Centres remain open and ready to assist you.
general information on COVID-19
For general information on COVID-19, click here.
For local authority updates,
call 1 877 644 -4545
or visit
French, click here
English, click here
We thank you for your understanding during this time.
New York
COVID–19 tenant information
Akelius’ top priority is the health and safety of our residents and staff.
Here is some information to assist you during the COVID-19 pandemic.
maintenance and repair
If you are self-isolating, please inform us,
so, we can take the proper precautions.
We also ask that you avoid all non-urgent repair requests.
do not use common amenity areas
If your residential building has its own common amenity areas,
we ask that you do not use them until further notice.
If you need assistance in order to minimize exposure to the common areas,
please reach out to the Service Center.
rent payments
If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email servicecenter@akelius.us.
In the email, describe your current situation and to what extent you can continue to pay rent.
We will work closely with you on a case-by-case basis.
construction work
The state has shut down all non-emergency construction work.
As a result, most of the projects at our buildings are on hold.
There will be delays on these projects.
We will follow any announcements related to changes in the government recommendations.
contact information
You can reach Akelius via phone, email or the tenant portal.
Akelius Service Centers remain open and ready to assist you.
general information on COVID-19
For general information on COVID-19, click here.
For local authority updates, click here.
We thank you for your understanding during this time.
Paris
COVID-19 information locataires
La priorité absolue d'Akelius est la santé et la sécurité de nos résidents et de notre personnel.
Voici quelques informations pour vous aider pendant le COVID-19.
maintenance et réparation
Si vous vous isolez, veuillez nous en informer.
Ceci afin d'éviter, par exemple, qu'un technicien entre dans votre appartement à votre insu.
Nous vous demandons également d'éviter toute demande d’intervention non urgente.
paiements des loyers
Si vous rencontrez des difficultés financières liées au COVID-19 qui affecteront votre capacité à payer votre loyer à temps, veuillez nous contacter par courriel service@akelius.fr
Dans le courriel, décrivez votre situation actuelle et dans quelle mesure vous pouvez continuer à payer le loyer.
Nous travaillerons en étroite collaboration avec vous au cas par cas.
les travaux de construction se poursuivent
Les travaux de construction se poursuivront, dans le respect des réglementations locales et des meilleures pratiques en matière de santé et de sécurité.
Certains projets seront retardés en raison des restrictions imposées par le gouvernement.
information de contact
Vous pouvez joindre Akelius par téléphone, par courriel ou par le portail des locataires.
Les services clients Akelius restent ouverts et prêts à vous aider.
Informations générales sur le COVID-19
Pour des informations générales sur COVID-19,
cliquez ici ou visitez le site.
Nous vous remercions de votre compréhension pendant cette période.
Toronto
COVID–19 tenant information
Akelius’ top priority is the health and safety of our residents and staff.
Here is some information to assist you during the COVID-19 pandemic.
maintenance and repair
If you are self-isolating please inform us,
so, we can take proper precautions.
We also ask that you avoid all non-urgent repair requests.
do not use playground or courtyard
If your residential building has its own playground or courtyard,
please do not use it until further notice.
rent payments
If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email toronto.servicecentre@akelius.ca.
In the email, describe your current situation and to what extent you can continue to pay.
We will work closely with you on a case-by-case basis.
construction work
All construction activities or projects and related services that support construction, including demolition services are considered a essential service in Ontario.
We will follow any announcements related to changes in the government recommendations.
contact information
You can reach Akelius via phone, email or the tenant portal.
Akelius Service Centres remain open and ready to assist you.
general information on COVID-19
For general information on COVID-19, click here.
For local authority updates,
call
416-338-7600
visit
www.ontario.ca/coronavirus
We thank you for your understanding during this time.
Washington DC
COVID–19 tenant information
Akelius’ top priority is the health and safety of our residents and staff.
Here is some information to assist you during the COVID-19 pandemic.
maintenance and repair
If you are self-isolating please inform us,
so, we can take proper precautions.
We also ask that you avoid all non-urgent repair requests.
do not use playground or courtyard
If your residential building has its own playground or courtyard,
please do not use it until further notice.
rent payments
If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email servicecenter@akelius.us.
In the email, describe your current situation and to what extent you can continue to pay.
We will work closely with you on a payment plan.
construction work
We are continuing with construction work at some properties throughout the portfolio,
however, some projects will be delayed.
We will be using all precautions as dictated by local health authorities.
contact information
You can reach Akelius via phone, email or the tenant portal.
Akelius Service Centers remain open and ready to assist you.
general information on COVID-19
For general information on COVID-19, click here.
For local authority updates, click here.
We thank you for your understanding during this time.
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